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UrbanClap CEO Asked His Employees To Ignore A Customer In An Email Saying “Ignore Him Completely”

We have often seen and heard that “the customer is God and a businessman should take care of their customers at any cost”, however same can’t be said for UrbanClap CEO. His behaviour towards a customer was totally unprofessional and unethical. He even asked his employees to ignore a particular customer, who was complaining for a long time.

UrbanClap CEO Abhiraj Bhal sent a mail to his employees writing, “Please ignore him completely. Nobody should answer his queries.” However, he also sent the mail to the customer by mistake.

View Snapshot Of The Mail:

The name of the customer is Rakesh Verma, an OYO Rooms employee. He has been saying that the staff from UrbanClap came to repair his ACs, but damaged it instead.

Rakesh Verma took to Twitter to share the picture with a message that reads, “Mail that was sent on April 30 asking them to help but they chose to ignore. @urbanclap @abhirajbhal They say I was being very persistent and a pain bt is it ryt on their end to not act on an issue even after 50 days (at the time of writing the mail)? #urbanCrap #ignoreUrbanCrap”

Even after the 50 days, his complaint was not solved. When UrbanClap CEO saw the mail, he marked his employees as well as the customer asking his employees to ignore Rakesh completely. In another tweet, Rakesh tweeted a snapshot of the mail and a caption that reads,

“Twitter, what are your views on @urbanclap ‘s CEO Abhiraj Bahl asking his employees to ignore a customer when all he did was trying to seek help regarding his AC which wasn’t working well after wet servicing from UrbanClap @EconomicTimes @Forbes @TheQuint”

The tweet went viral on the social media, which forced Abhiraj to respond. In response, he apologized and said,

“I must say that it was incorrect for me to have responded this way. That was a mistake and I acknowledge the same.”

Coming back to the online service provider UrbanClap, Abhiraj defended his action saying that they offered him the best service. They also claim that the AC was checked by the expert that shows it was not damaged by them. He further said that the customer was not listening to them despite the fact that they were ready to return the technician charges. They were also ready to bear the half of the cost of the compressor.


Abhiraj has accused Rakesh Verma of putting pressure on him by calling 8 times, whereas Rakesh said that he is also under pressure as Abhiraj has called OYO CEO Ritesh Agarwal.

According to the latest report, UrbanClap is ready to replace Rakesh’s AC or they are also willing to pay the estimated cost of the repair.

Informing the latest development, Rakesh tweeted,

“We’re ready to get your AC replaced if required or can pay you for all the charges that’d incur to get the AC repaired’ – Said the @urbanclap officials today. They seem to have realized their mistake and are ready to take responsibility for it along with the steps to correct it”

Now, we can say that UrbanClap has learned a lesson and we hope they don’t put their customers in such spot ever again. What do you think of this whole situation? Tell us your thoughts in the comment section down below. Stay tuned to for more updates.

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