Cell phones have become a necessity for many people throughout the world. The ability to keep in touch with family, business associates, and access to email are only a few of the reasons for the increasing importance of cell phones.
Indian smartphone market has become very competitive and brands are trying every possible thing to win the heart of a customers. On the other hand, regularly we hear cases about companies not paying attention to customer service and face criticism for that. Something similar happened recently when a Samsung A7 customer did something that was totally unexpected from him.
The customer bought a Samsung A7 mobile for Rs. 21,000 but there was some problem with the handset and he was promised a replacement or refund within 7 days by the customer care. Nevertheless even after 15 days, the customer didn’t get what he was promised and this made him so angry that he broke his handset in the customer care office.
In a video shared on Facebook, he spoke about what happened with him and then he threw the mobile phone over the counter after breaking it.
https://www.facebook.com/narwanahr32/videos/595508024206473/?v=595508024206473
Companies should look into such matters seriously as it causes a big impact on the brand’s image in the market and today’s customer is aware of the fact that only price and features aren’t the only things to look for while buying a new smartphone.
